Draft for review. This policy is a working draft prepared from how Mimi handles data. It must be reviewed by qualified counsel before launch and updated with the final legal entity, hosting providers and processors.
Last updated: May 2026. This policy explains how Mimi Insights ("Mimi", "we") collects, uses and protects personal data, in line with the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR).
1. Who we are
mimi insights, Switzerland. Data protection contact: hello@mimi-insights.com. The final legal entity and any EU representative will be confirmed before launch.
2. What we collect
(a) Video you record: special-category biometric data under GDPR Article 9. (b) Report data: the perceived-impression results derived from the video. (c) Account & contact data: a coach's email, and any details you send via the contact form. (d) Limited technical data: strictly necessary for the service to function.
3. Legal basis
We process video and report data on the basis of your explicit consent (GDPR Art. 9(2)(a)). Account and contact data are processed to provide the service and respond to enquiries (contract and legitimate interest). You may withdraw consent at any time.
4. How we use it
To analyse the video and produce the perceived-impression report, deliver it to the coach and client, operate accounts and credits, and respond to support. We do not use your data for advertising, and we do not train our models on customers' videos.
5. Retention
The source video is deleted promptly after the analysis completes. The report is retained for the coach's and client's access; account and billing records are kept as required by law. Contact-form messages are kept only as long as needed to handle your request.
6. Sharing & processors
We never sell personal data. We share it only with vetted processors (e.g. EU-hosted infrastructure and the WhatsApp Business platform) under data-processing agreements, and where required by law. A current list of processors is available on request.
7. International transfers
Processing is EU-hosted. Where any transfer outside the EU/Switzerland occurs, it is covered by appropriate safeguards (e.g. Standard Contractual Clauses).
8. Your rights
You may request access, rectification, erasure, restriction, portability, and object to processing; and withdraw consent at any time. You may lodge a complaint with the Swiss FDPIC or your EU supervisory authority. To exercise any right, contact hello@mimi-insights.com.
9. Security
Encryption in transit and at rest, access controls, and prompt deletion of source video reduce risk. No method is perfectly secure, but we take appropriate technical and organisational measures.
10. Cookies
The marketing site uses no advertising cookies. Any strictly necessary or analytics cookies will be disclosed and, where required, consented to.
11. Children
Mimi is for adults. It is not intended for anyone under 18.
12. Changes
We will post any changes here and update the date above.
