Last updated: 18 October 2026. These terms govern your use of Mimi, provided by Mimi Insights Sàrl ("Mimi", "we", "us"). You accept these terms in the quick poll Mimi sends with your first video, and by using the service you agree to them.
Mimi is a perceived-impression service: you record a short video, and Mimi returns a report describing how you are perceived by an average observer, based on a model trained against a panel of psychologists' ratings. Mimi is a reflective tool for your own development, not a verdict, and not a diagnostic or predictive instrument.
Mimi is for adults. You must be at least 18 years old and have the legal capacity to enter into these terms to use the service.
Nothing is analysed until you say yes. When you send your first video, Mimi asks you in the chat to accept these terms in a quick poll. Accepting is your explicit consent for us to process your videos as described in our Privacy Policy; until you accept, your video is held but not analysed. You can withdraw consent and request deletion at any time.
Mimi is for individual development. You may use a report for your own growth or share it with a coach. You may not use Mimi or its reports for hiring, screening, promotion, performance review, credit or insurance decisions, or any other decision about another person. Coaches who buy credits must use them, and ensure their clients use them, under the same condition. You may not attempt to reverse-engineer, misuse, or circumvent the security of the service, or use it in any way that violates applicable law.
You retain ownership of the videos you record and the reports we generate for you. You grant us a limited licence to process your video solely to produce your report. The source video is deleted after analysis; the report is retained for your access, as described in our Privacy Policy.
Credits are purchased in packs and charged via Stripe. Each credit corresponds to one report and expires 12 months after purchase. Unused credits are refundable within 14 days of purchase; used credits are non-refundable. Prices are as displayed at the time of purchase and may change for future purchases.
Mimi's name, branding, software, and the methodology behind the report remain the property of Mimi Insights Sàrl. Nothing in these terms grants you any right to our trademarks, source code, or underlying models beyond your right to use the report we provide to you for your own personal or coaching-related purposes.
Mimi does not provide medical, psychological, legal, or financial advice, and reports are not a diagnosis. Mimi does not predict behaviour, performance, or outcomes. If you have concerns about your mental health or wellbeing, please consult a qualified professional.
Mimi is provided "as is" and "as available", without warranties of any kind, whether express or implied, including as to accuracy, reliability, or fitness for a particular purpose, to the maximum extent permitted by applicable law.
To the maximum extent permitted by Swiss law, our total liability arising out of or relating to these terms or the service is limited to the amount you paid us in the 12 months before the claim arose, and we are not liable for any indirect, incidental, or consequential damages.
You agree to indemnify and hold Mimi Insights Sàrl harmless from any claims, damages, or expenses arising from your misuse of the service or your violation of these terms, including any use of a report for a purpose prohibited under Section 4.
You may stop using Mimi at any time. We may suspend or terminate access if these terms are violated. Sections that by their nature should survive termination (including Sections 7 through 11) will continue to apply.
We may update these terms from time to time, with reasonable notice for material changes. Continuing to use Mimi after an update means you accept the revised terms.
These terms are governed by Swiss law. Any dispute arising from these terms or the service is subject to the exclusive jurisdiction of the courts of Switzerland, at the registered seat of Mimi Insights Sàrl.
If any provision of these terms is found unenforceable, the remaining provisions stay in effect. These terms, together with our Privacy Policy, are the entire agreement between you and Mimi regarding the service.
Questions about these terms: contact@mimi-insights.com.